Privacy Policy

Privacy Policy

Contact

If you have any questions about our privacy practices or would like to make a complaint, please contact us at:

Email: market@vapeswholesale.co.uk

Mail: 175 High Street Cranford, Hounslow TW5 9PF, London, United Kingdom

Collecting Personal Information

When you visit our site, we collect information about your device and interaction with the site to ensure proper functionality and improve user experience. We also collect necessary information for order processing.

  • Device Information:

    • Purpose: To load the site accurately and optimize usage.

    • Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.

    • Disclosure: Shared with our processor Shopify.

    • Personal Information Collected: Version of web browser, IP address, time zone, cookie information, viewed sites/products, search terms.

  • Order Information:

    • Purpose: To fulfill orders, process payments, arrange shipping, and provide customer support.

    • Source: Collected directly from you.

    • Disclosure: Shared with our processor Shopify and other necessary vendors.

    • Personal Information Collected: Name, billing and shipping address, payment information, email address, phone number.

  • Customer Support Information:

    • Purpose: To provide customer support.

    • Source: Collected directly from you.

    • Disclosure: Shared with vendors providing customer support.

    • Personal Information Collected: [Include any other relevant information]

Minors

Our site is not intended for individuals under the age of 15. We do not intentionally collect Personal Information from children.

Using Personal Information

We use your personal information to provide services, process payments, fulfill orders, and keep you informed about our products and offers.

Lawful Basis (for European users)

Under GDPR, we process personal information based on:

  • Your consent
  • Performance of the contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Task carried out in the public interest
  • Our legitimate interests

Retention

We retain your Personal Information for our records unless you request deletion.

Your Rights (for European users)

If you are a resident of the European Economic Area (EEA), you have the right to access, port, correct, update, or erase your Personal Information.

Cookies

We use cookies for various purposes, including improving your browsing experience. You can control and manage cookies through your browser settings.

[Include the list of necessary cookies with their functions and durations.]

Do Not Track

We do not alter our data collection practices based on "Do Not Track" signals.

Changes

We may update this Privacy Policy; please check for changes.

Complaints

If you have a complaint, contact us. If unsatisfied, you can lodge a complaint with the relevant data protection authority.

Last Updated: 02/12/2022

 

Return Policy 

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at market@vapeswholesale.co.uk. Please note that returns will need to be sent to the following address: 175 High Street Cranford, Hounslow TW5 9PF, London TW5 9PF, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at market@vapeswholesale.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at market@vapeswholesale.co.uk.