Return & Refund

We’ll be happy to replace or refund anything unopened and unwanted within 14 days of receiving your purchase! We’re sorry to say that for hygiene reasons, we’re not able to accept any item that has been opened.

At Vapeswholesale.co.uk, we strive to provide our valued customers with high-quality products and services. We understand that occasionally, issues may arise with the items you have purchased. To ensure a fair and efficient refund process, we have implemented the following policy regarding damaged goods.

  1. Eligibility for Refund:

    • To be eligible for a refund, you must have purchased the item directly from Vapeswholesale.co.uk.
    • The refund request must be made within 1 Business day from the date of delivery.

  2. Proof of Damage:

    • In order to initiate a refund request for a damaged item, you are required to provide legitimate proof of damage.
    • Acceptable proof of damage may include, but is not limited to:
      • Clear photographs or videos clearly depicting the damage.
      • Detailed written description of the damage.

  3. Evaluation Process:

    • Once we receive your refund request along with the proof of damage, our team will evaluate the provided information thoroughly.
    • We may require additional information or clarification regarding the damage, which will be communicated to you promptly.
    • The evaluation process typically takes 14 days from the date we receive all necessary documentation.

  4. Refund Options:

    • If your refund request is approved, we offer the following options:
      • Full Refund: You will receive a full refund of the purchase price, including any applicable taxes or shipping fees, to your original payment method.
      • Replacement: In some cases, we may offer to replace the damaged item with an identical or similar product at no additional cost.

  5. Denial of Refund:

    • Refund requests may be denied if:
      • The proof of damage provided is insufficient or unclear.
      • The item shows signs of misuse, abuse, or neglect.
      • The damage is a result of normal wear and tear.
      • The refund request is made beyond the specified time period.

  6. How to Initiate a Refund Request:

    • To initiate a refund request for a damaged item, please contact our customer support team through Contact.
    • Provide all relevant details regarding your purchase, including order number, date of purchase, and item description.
    • Attach the proof of damage to your refund request.

Please note that this refund policy applies only to damaged items. For other refund inquiries, such as returns for reasons other than damage, please refer to our general refund policy available on our website.

We appreciate your understanding and cooperation in adhering to this refund policy. Should you have any questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you.