Shipping Policy

Shipping Policy:

1. Processing Time: Orders placed on vapeswholesale.co.uk are typically processed within 1-2 business days, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may vary.

2. Shipping Rates: Shipping rates are calculated based on the destination and the selected shipping method. Customers can view the shipping costs during the checkout process before completing their purchase.

3. Shipping Methods: vapeswholesale.co.uk offers various shipping options, including standard and expedited services. The estimated delivery times and available shipping methods will be displayed at checkout.

4. Shipping Locations: We currently ship within the United Kingdom and offer international shipping. For international orders, a minimum purchase of £300.00 GBP is required.

5. International Shipping:

  • Standard International: £25.00 GBP
    • Minimum order requirement: £300.00 GBP
    • Delivery time: 2 to 11 business days

6. Local UK Delivery Rates:

  • Standard (3 to 5 Working Days): £9.00 GBP
  • Express (1 to 2 Business Days): £14.99 GBP
  • Next Day Delivery (Order before 2 PM): £19.99 GBP

7. Non-Refundable Shipping: Shipping fees are non-refundable. In the event of a return, the cost of shipping will not be reimbursed. This includes both standard and expedited shipping fees.

8. Courier Provider Responsibility: vapeswholesale.co.uk relies on third-party courier services to deliver orders. While we make every effort to ensure timely dispatch, we cannot guarantee delivery times. Delays caused by the courier provider, customs processes, or other unforeseen circumstances are beyond our control. vapeswholesale.co.uk is not responsible for any shipping delays.

9. Order Tracking: Customers will receive a shipping confirmation email with tracking information once their order has been dispatched. This allows customers to track the progress of their shipment in real-time.

10. Address Accuracy: It is the responsibility of the customer to provide accurate shipping information. vapeswholesale.co.uk is not liable for any delays or issues arising from incorrect shipping details provided by the customer.

11. Undeliverable Packages: If a package is deemed undeliverable due to an incorrect address or other issues, the customer will be responsible for any additional shipping costs incurred for re-shipment.

Certainly! Here's the policy section for vapeswholesale.co.uk, incorporating the clause about parcel responsibility:

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**Parcel Delivery Policy:**

At vapeswholesale.co.uk, we prioritize timely delivery of parcels to our customers. However, please note that we are not responsible for lost parcels once they are handed over to our trusted delivery partners, such as Royal Mail and DPD. These carriers provide tracking services and send messages and emails regarding parcel arrival times, and the responsibility for safe and timely delivery lies with them. In the event of a lost or significantly delayed parcel, we will collaborate with the delivery partner to investigate and support our customers, but resolution and compensation will follow the delivery partner's policies. Our Parcel Delivery Policy is subject to periodic review and updates, which will be communicated on our website. For any parcel delivery inquiries or assistance, please contact our customer support team.

12. Contact Us: For any questions or concerns regarding shipping, please contact our customer service team at market@vapeswholesale.co.uk

Note: Shipping policies are subject to change. Customers are advised to review this policy regularly for any updates.