Refund policy
Returns & Refunds Policy
We have a 14-day return policy. You have 14 days after receiving your item to request a return.
Eligibility To be eligible for a return, items must be in the same condition as received unused, unopened, with original packaging and tags intact. You'll need your receipt or proof of purchase. For hygiene and safety reasons, we cannot accept returns on opened or unsealed vape products.
How to Start a Return You can start a return request directly through your account: https://shopify.com/65159725315/account
Alternatively, contact us at market@vapeswholesale.co.uk. Do not send items back without first receiving confirmation from us. If your return is accepted, we'll provide a return shipping label and instructions. Items returned without prior authorisation will not be accepted.
If you checked out using a phone number only, please use the return link in your SMS order confirmation to request a return.
Damages & Incorrect Items Inspect your order on arrival. If an item is defective, damaged, or incorrect, contact us immediately at market@vapeswholesale.co.uk so we can resolve it.
Exceptions Non-Returnable Items We cannot accept returns on:
- Opened or unsealed vape products (hygiene reasons)
- Custom or personalised orders
- Sale items or gift cards
Exchanges To exchange an item, return the original and place a new order once your return is accepted.
Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Allow additional time for your bank to post the refund. If 15 business days have passed since approval, contact us at market@vapeswholesale.co.uk.
UK Consumer Rights Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel an order within 14 days of receiving goods, for any reason. Items must be returned in original, unused condition. Standard outbound delivery costs will be refunded; return shipping is at the customer's expense unless the item is faulty or incorrect.